Website Privacy Policy

Overview and scope

RayMex Wellness LLC (“RayMex Wellness,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through this website, how we use it, how we protect it, and the choices you have.

This policy applies to information collected through this website. It is separate from, and does not replace, our Notice of Privacy Practices, which describes how we handle protected health information (“PHI”) created or received in connection with your clinical care as a patient. If you are a patient, information about your treatment is governed by the Notice of Privacy Practices and applicable health-privacy laws, not by this website Privacy Policy.

Information we collect

We aim to collect only the information reasonably necessary to respond to you and operate this website:

• Contact information you choose to provide, such as your name, email address, phone number, and preferred method of contact.
• Inquiry details you submit through our forms, such as your state, insurance name (if you choose to provide it), and a general description of your request or reason for contact.
• Questionnaire responses you enter into educational self-assessment tools on this website (described in more detail below).
• Automatic usage information collected through standard web technologies, such as pages viewed, referring pages, general location (city/region level), and device or browser type. This is used in aggregate to understand and improve the site.

Please do not send detailed medical history, symptoms, diagnoses, or other sensitive health details through website forms or email. To discuss clinical matters, please schedule a visit or contact us by phone so we can gather that information securely.

Cookies and analytics

This website uses cookies and similar technologies, including Google Analytics, to understand how visitors use the site so we can improve it. Analytics data is used in aggregate — for example, how many people visited a page — and is not used to identify you personally.

• We do not send the health answers you enter into questionnaires, or the specific details you type into forms, to advertising networks or analytics platforms.
• We do not use analytics or advertising tools to collect protected health information.
• You can control cookies through your browser settings, and you can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

Educational questionnaires and minimum-necessary handling

Some pages on this website offer educational self-assessment questionnaires (for example, an eligibility questionnaire for a treatment program). These tools are designed with privacy in mind:

• The detailed answers you enter are used only to display general educational information back to you in your browser.
• Your detailed questionnaire answers are not transmitted to our team or stored in our records unless you choose to submit a request for follow-up.
• If you choose to submit and request follow-up, we generally receive your contact details, your state, and a general result category — not your full set of individual health answers.
• We do not share questionnaire responses with advertising networks, and we do not send your health answers to analytics platforms.

How we use your information

• To respond to your inquiries and provide the information or services you request.
• To contact you using the method you indicated.
• To operate, maintain, secure, and improve our website.
• To comply with legal, regulatory, and professional obligations.
• With your separate, optional consent, to send you general practice updates. You can opt out at any time.

How we protect your information

We use reasonable administrative, physical, and technical safeguards designed to protect the information we handle through this website. Contact details submitted through our forms are protected in transit and at rest using industry-standard measures. No method of transmission over the internet or method of electronic storage is completely secure, however, and we cannot guarantee absolute security.

Sharing of information

We do not sell your personal information. We may share information with service providers who help us operate this website, deliver communications, and schedule appointments, and only as needed for them to perform those services on our behalf. We may also disclose information when required by law, to enforce our terms, or to protect the rights, property, or safety of our patients, staff, or others.

Third-party links

This website may link to third-party websites and services, such as our online scheduling provider. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party site you visit.

Children and minors

This website is intended for a general audience and is not directed to children. We do not knowingly collect personal information from children through this website. If you believe a child has submitted personal information through this website, please contact our Privacy Officer using the information below so we can address it.

Separately, RayMex Wellness may provide clinical care to children, adolescents, and adults when clinically appropriate, with the involvement of a parent or legal guardian as required by the provider’s clinical judgment and applicable Massachusetts and Rhode Island laws governing minor consent and confidentiality. Any health information created in connection with clinical care is handled under our Notice of Privacy Practices and applicable law.

Your choices and rights

You may request access to, correction of, or deletion of the contact information you have provided to us through this website, subject to applicable law and our recordkeeping obligations. You may opt out of optional marketing communications at any time. To make a request, contact us using the details below. Rights relating to your patient health records are described in our Notice of Privacy Practices.

HIPAA and this website

RayMex Wellness is a health care provider that is subject to the Health Insurance Portability and Accountability Act (“HIPAA”). Protected health information created or received in connection with your clinical care is governed by our Notice of Privacy Practices and applicable law, not by this website Privacy Policy. Information you submit through general website forms (such as a contact form) may not be protected health information; to keep clinical details secure, please share them through a scheduled visit or by phone rather than through website forms or email.

Substance use disorder information (42 CFR Part 2)

Certain records related to substance use disorder treatment may be subject to additional confidentiality protections under federal law, including 42 CFR Part 2, when applicable. RayMex Wellness handles such information in accordance with applicable federal and state privacy requirements.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision. Material changes will be posted on this page.

Contact us

If you have questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer:
Nnemeka Okpala, PMHNP-BC, APRN, Privacy Officer
RayMex Wellness LLC
Phone: 617-419-0482
Email: [email protected]
Office: 11 Freeman St, Suite 8, Stoughton, MA 02072