PRIVACY POLICY
Last Updated: January 9, 2025
RayMex Wellness (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (“Site”) and use our services. By accessing or using our Site, you consent to the practices described in this Policy.
1. Information We Collect
- Personal Information: We may collect personal details such as your name, phone number, email address, and payment details when you schedule appointments, sign up for newsletters, or fill out forms on our Site.
- Health Information: In providing psychiatric or mental health services, we may collect additional health-related data subject to relevant laws and regulations.
- Automatically Collected Information: We may automatically collect data like IP addresses, browser type, and pages visited through cookies, web beacons, and other tracking technologies.
2. How We Use Your Information
- Service Delivery: To schedule appointments, process payments, and provide the psychiatric care or mental health services you request.
- Communication: To send you updates, newsletters, and information about your appointments or changes to our services.
- Improvement: To enhance our Site’s functionality, troubleshoot issues, and analyze usage trends.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Sharing of Your Information
- Third-Party Service Providers: We may share data with trusted partners who assist us in operating our Site or providing services, such as payment processors or hosting platforms.
- Legal Obligations: We may disclose information if required to do so by law or to protect our rights, property, or safety, or that of others.
- Business Transactions: If we undergo a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
4. HIPAA Compliance
As a provider of psychiatric and mental health services, we may be considered a Covered Entity under the Health Insurance Portability and Accountability Act (HIPAA). We handle Protected Health Information (PHI) in accordance with HIPAA requirements. For more details about your PHI, please refer to our Notice of Privacy Practices, available upon request.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to personalize your experience, analyze Site usage, and improve our services. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Site.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy or comply with legal requirements. When no longer needed, we securely dispose of or anonymize your data.
7. Data Security
We implement industry-standard security measures to protect your information, including encryption and secure servers. However, no data transmission or storage system can be guaranteed 100% secure.
8. Children’s Privacy
Our services are intended for individuals aged 20 and above. We do not knowingly collect or solicit personal information from minors without verifiable parental consent.
9. Your Choices and Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information. If you wish to exercise any of these rights, please contact us at the email address below. We will respond in compliance with applicable laws.
10. External Links
Our Site may contain links to external websites that are not operated by us. We are not responsible for the content or privacy practices of these third-party sites. We encourage you to review their privacy policies before providing personal information.
11. Changes to This Policy
We may update this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of our Site after any modifications indicates your acceptance of the updated Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
- RayMex Wellness
- [Phone Number]
- [Email Address]
By using our Site and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.